Current incidents

There are no current incidents to report.

Past incidents

June 15, 2020

Resolved – Microsoft have now resolved this issue [UTC June 15 03:21]

Identified – Some users may be experiencing issues logging into the SuiteFiles web app or accessing certain features such as tasks and document signing. We’ve identified this as an Office365 issue which is impacting a number of sites. We will update this page once we have more information from Microsoft and the steps they’re working on to resolve this. [June 14 23:30 UTC]

May 21, 2020

Resolved –  Our team have resolved the issue where users were experiencing delays in receiving signed files and notifications. Please note that some end users (signing recipients) may not have received an email notification to let them know that there is a file awaiting their signature. If this is the case, please resend the invitation by following step 4 here. [May 21 03:22 UTC]

Identified – Users will be experiencing issues with the document signing functionality where the email notifications to clients aren’t being received. This won’t affect files already out for signing but you may find a delay in receiving the signed file or any notifications. Our team are currently working on resolving this issue with priority and we’ll update this status page once resolved. [May 20, 23:08 UTC]

Apr 21, 2020

Resolved – Our Product Team have resolved the connectivity issues some users were experiencing. Please let us know if you still have any issues with this, and we’ll investigate further. [Apr 21, 01:22 UTC]

Identified – A number of users will be experiencing connectivity issues with the SuiteFiles apps e.g. SuiteFiles Web App, Outlook add-in and SuiteFiles Drive. These issues include not being able to log into the apps, or the apps running slowly. Our team are currently working on resolving these issues and we’ll update the status page once they have been resolved. [Apr 21, 00:14 UTC]

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