SuiteFiles Help Center

Knowledge Base

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FAQ's

Is it essential to have Office 365 to use SuiteFiles?

Yes, SuiteFiles requires the Microsoft SharePoint component to work.

Where is my data stored?

SuiteFiles doesn't store your data, your files are all stored securely with Microsoft in their data centers all around the world. For Australian and New Zealand customers, data is stored in Microsoft centers in Melbourne and Sydney.

How much storage do I have?

Every Office 365 plan comes with whopping 1TB storage but this can be extended up to 25TB.

How secure is SuiteFiles?

SuiteFiles offers daily backups which is included in both the Full Suite and Pro plans. You can learn more about Office 365 security and privacy at the Microsoft Trust Center.

How does it work with WorkflowMax/Xero Practice Manager?

SuiteFiles has a two way integration with WorkflowMax and Xero Practice Manager that allows you to see your clients and their files in both apps. Learn more about our integration.

What kind of internet connection do I need for SuiteFiles?

We recommend that our customers have a fast internet connection as this will greatly improve your experience with SuiteFiles and other cloud products.

Does SuiteFiles work with Mac?

SuiteFiles is a cloud product so any computer with a browser and internet will be able to use SuiteFiles Web. However, the SuiteFiles Outlook add-in is only available on Windows due to add-in restrictions from Microsoft on the Mac.

How much does SuiteFiles cost?

SuiteFiles is a monthly subscription, charged per user which ensures that you always get the latest product updates to the platforms available in your subscription. For more info about our plans, see our pricing page.

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